Return and exchange

Not the color you wanted to get? No worries! We try our best to make your experience with us very comfortable and pleasant. As currently we ship all orders from Armenia only, here’s how to return your purchase to us. 

Online purchases

Unfortunately, you cannot return your online purchases to NE branches. If you bought the products from NE official representative, please return purchase via the rep directly. 

If you want to return your online purchase, please send your item via traceable method to the following address: 

“MENOK” LLC 
E. Petrosyan 1
City Abovyan, region Kotayq, Armenia
2202

On-site purchases 

If you bought the items from our branded physical stores, you can return them in 14 working days, if you have kept the receipt. The return will be processed by the store manager, and if approved, you will receive the refund based on the original payment method. 

Any questions about your return? Contact NE Professional   by calling (374) 60750085
Working days are Mon-Fri, from 10:00 AM to 6 P.M. GMT+4.